who we are

Just as you would call 9-1-1 for emergencies, you can call 2-1-1 for human service information and assistance. We are available 24 hours a day to listen and provide emotional support, crisis counseling, suicide prevention, and information & referrals. You do not have to be in crisis to call, there is no eligibility criteria, and our services are free.  They help you navigate through the maze of community services in a nonjudgmental manner.  Because life is 24/7, so are we!

Agency Mission
To provide assessment, emotional support, crisis assistance, education, training and referrals with accurate, up-to-date resource info.

Agency Vision
To serve as the preferred 24/7 gateway to community services and support with a commitment to excellence.

Core Values and Principles
- Resource information about community services is accurate and comprehensive
- Interactions with those we serve are confidential
- People may access our services anonymously
- Services are provided in a nonjudgmental, unbiased manner with respect to cultural differences
- Services are available and accessible to persons with sensory impairments or language barriers
- Services will respect each person's right to self-determination
- Services will promote and facilitate each person's self-reliance
- Necessary assistance is provided in life-threatening or other crises
- Staff is well trained and competent to perform their duties based on nationally recognized professional standards
- Collaboration is essential within the context of our mission and is fundamental to achieving our goals in the community, state and nation

Non-Discrimination Statement
It is the policy of 2-1-1 Big Bend to provide non-discrimination practices and services. All agency services will be provided without regard to age, race, creed, religion, color, gender, sexual preference, national origin, disability, veteran status or marital status. No customer of agency services will be subjected to discrimination. The President is charged with the responsibility of ensuring the Agency's compliance with this policy.

Board of directors |
fiscal year 2020-21

Executive Committee

Photo of Josh DeSha

Justin Sharpe
Tallahassee Memorial Hospital

Photo of Justin Sharpe

Erika Branchcomb
Florida League of Cities

Photo of Brian Manuel

Brian Manuel
Carr, Riggs & Ingram, LLC

Photo of Julia Cunningham

Holly Hohmeister
Vice Chair
Former 2-1-1 Big Bend Crisis Counselor

Photo of Holly Hohmeister

Jerry Osteryoung

Photo of Erika Branchcomb

Katrina Boone
Program Chair
FSU College of Social Work


Photo of Ahmad Daraldik

Julia Cunningham
FSU Business Administration

Photo of Ahmad Daraldik

Ahmad Daraldik

Photo of Harbria Gardner

Josh DeSha
MidSouth Bank

Photo of Harbria Gardner

Elizabeth Ekk
Real Estate Broker

Photo of Lynn Sanders

Aviva Grimmett
Volunteer Representative

Photo of Lynn Sanders

Heather Neail Smith

Photo of Wil SaintCharles

Heather Thomas
Leon County Schools

Leadership Staff

Photo of Tori Bell

Tori Greer

Photo of Carrie Tyree

Carrie Tyree
Director of Hotline Programs

Photo of Carrie Tyree

Stephen Sardelis
Deputy Director of Hotline Programs

Photo of Summer Boggs

Summer Boggs
Director of Administration

Photo of Jim Christie

Jim Christie
Director of Information Programs

Photo of Kay Meyer

Kay Meyer
Director of Development and

JOb Openings

In addition to the work of our many dedicated volunteers, 2-1-1 Big Bend relies on the efforts of a number of full-time and part-time paid staff members.

Resource Specialist 3 (Veteran-Specific) (Open through 1/14/2022)

Employment application Download

Community Training &
Speakers Bureau

2-1-1 Big Bend has a Community Training and Speakers Bureau program available for organizations of all sizes that want to increase the professionalism and knowledge of their teams. Brief presentations on suicide prevention, agency services, or hotline volunteer opportunities are typically available at no charge. For more in-depth or custom trainings there is a nominal fee. (a fraction of the speaker fees charged by other regional or national presenters)

Want to learn more? Contact:

Paulina Lewis
Outreach and Education Coordinator

Inclusion & exclusion
criteria policy

The purposes of the 2-1-1 Big Bend Community Resource Database is to catalog community services, maintain accurate community information, provide information to the public at large, and link people with needed services.

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The reports on this page are available in PDF format, which requires the free Adobe Acrobat Reader software.

View the FY 2017-18 Annual Report


2-1-1 Big Bend partners with the following organizations:

2-1-1 Big Bend is accredited by the Alliance of Information and Referral Systems (AIRS) and the American Association of Suicidology (AAS.)