HELPLINE 2-1-1

HELPLINE 2-1-1

2-1-1 or 1-850-617-6333
Languages: English/Spanish

You can also text your zip code to 898211.

HOURS OF OPERATION
24 HOURS A DAY/7 DAYS A WEEK


ABOUT

Helpline 2-1-1 is a community helpline providing free access to information, referrals and anonymous telephone counseling services. We serve Tallahassee, Florida and the eight counties of the Big Bend area.  By simply dialing 2-1-1, you reach caring, trained counselors who provide supportive counseling, information and referrals to programs within the community,  and community referrals. Our comprehensive referral database contains detailed information about more than 1,200 human service programs and mental health providers in the Big Bend area. We update this information frequently to ensure counselors assist callers with accurate and up-to-date information.

Click on each county below  to find relevant information:

Franklin County, Florida
Gadsden County, Florida
Jefferson County, Florida
Liberty County, Florida
Madison County, Florida
Taylor County, Florida
Wakulla County, Florida

What Is It Like To call?

Unlike calling other numbers for support, when you call we always answer.

Will my call be confidential?
Confidentiality is one of our most important policies. Every volunteer and staff member signs a strict confidentiality agreement before they can enter our facility or talk with a caller. The critical importance of protecting confidentiality is emphasized during every phase of training and hotline work. That being said, there are two circumstances in which we might need to break confidentiality: 1) We are required by law to report the abuse or neglect of vulnerable persons (children, the disabled, the elderly, or otherwise vulnerable adult) when we have been given identifying information. However, the caller always has the option to talk about the abuse situation and to receive support without telling us identifying information such as names, locations or phone numbers. If the caller does not choose to tell us such information, we have no means or requirement to file a report; 2) We may, in very extreme circumstances, break confidentiality if we believe someone's life is in immediate danger.This is very rare. No caller should assume that Helpline 2-1-1 will attempt to send help against their will. In the great majority of calls, even when a caller is suicidal, we protect the caller's expressed wishes and confidentiality. First, there is often no way to find someone in trouble unless the caller has told us the location. Second, we believe that, unless the risk is very substantial, immediate and certain, our most valuable role is to provide a trusted source of support.

Do I need to be "in crisis" before I call you?
Call anytime for help with everything. Many people call us for information and referrals for local community services. Others have something that's on their mind that they want to talk about with someone outside of the current situation. Of course, some callers are in serious emotional crisis, and we're here for that too. 

How do you help people who call you?
The first and most important way we help is by listening. You can call when you need to talk to someone who will be supportive and non-judgmental, and who will try very hard to understand exactly what you're saying and how you're feeling. We help you think through your situation and explore your options, to help you figure out what you want to do, if anything.

Do you give advice?
It sometimes surprises people, but no, we don't give advice. We believe that you are the person who knows your situation best and that you are able to figure out what is best for your own life. We will offer suggestions for you to consider when you're feeling stuck, but we won't advocate for any particular option as being best for you. Our role is to be a sounding board, and to help you reach your own, unique answers.

Is talking to a hotline counselor kind of like going to therapy?
It's not like therapy, and our counselors are not therapists. The kind of counseling we do on the phone is very different from the counseling a professional therapist provides. Hotline counseling is focused on the present, on what is going on right now. We are not able to explore long-term issues or events from your past, except to focus on how those things might be impacting you right now, today. If you are interested in receiving counseling for ongoing concerns, we can refer you to therapists in your community.

Who are your counselors? What kind of training do they have?
Our counselors are trained volunteers or paid staff. They are people from the community who have a knack for listening and a desire to help. All of our hotline counselors are adults who have received more than 75 hours of intensive training and supervision before beginning their work on the hotline.

If you have additional questions or concerns, please email our Director of Hotline Programs or call Helpline 2-1-1.