who we are

Just as you would call 9-1-1 for emergencies, you can call 2-1-1 for human service information and assistance. We are available 24 hours a day to listen and provide emotional support, crisis counseling, suicide prevention, and information & referrals. You do not have to be in crisis to call, there is no eligibility criteria, and our services are free.  They help you navigate through the maze of community services in a nonjudgmental manner.  Because life is 24/7, so are we!

Agency Mission
To provide assessment, emotional support, crisis assistance, education, training and referrals with accurate, up-to-date resource info.

Agency Vision
To serve as the preferred 24/7 gateway to community services and support with a commitment to excellence.

Core Values and Principles
- Resource information about community services is accurate and comprehensive
- Interactions with those we serve are confidential
- People may access our services anonymously
- Services are provided in a nonjudgmental, unbiased manner with respect to cultural differences
- Services are available and accessible to persons with sensory impairments or language barriers
- Services will respect each person's right to self-determination
- Services will promote and facilitate each person's self-reliance
- Necessary assistance is provided in life-threatening or other crises
- Staff is well trained and competent to perform their duties based on nationally recognized professional standards
- Collaboration is essential within the context of our mission and is fundamental to achieving our goals in the community, state and nation

Non-Discrimination Statement
It is the policy of 2-1-1 Big Bend to provide non-discrimination practices and services. All agency services will be provided without regard to age, race, creed, religion, color, gender, sexual preference, national origin, disability, veteran status or marital status. No customer of agency services will be subjected to discrimination. The President is charged with the responsibility of ensuring the Agency's compliance with this policy.

Board of directors |
fiscal year 2017-18

Executive Committee

Photo of Jason

Jason Fuqua
Inspired Technologies

Photo of Quincee

Quincee Messersmith
Vice Chair
FSM Associates, LLC

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Josh DeSha
Hancock Whitney

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William Davis
Treasurer, Audit Committee Chair
Centennial Bank

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Justin Sharpe
Tallahassee Memorial Hospital

Photo of Dana

Dana Brooks
Marketing Chair
Fasig | Brooks


Photo of Charlie

Charlie Belvin
Charles Belvin Productions

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Katrina Boone
FSU College of Social Work

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Julia Cunningham
Area Agency on Aging of North Florida

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Ahmad Daraldik
Youth Leadership Tallahassee

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Travis Keels
Keels Communications

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Harbria Gardner
Florida A&M Student

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Tori Skinner
Russ Tech Language Services

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Wil Saint Charles
Citizens Property Insurance Corp.

Brian Manuel
Carr, Riggs & Ingram, LLC

Leadership Staff

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Randy Nicklaus

Photo of Tori Bell

Victoria (Tori) Bell
Director of Management

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James Smith
Director of Hotline Programs

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Jim Christie
Director of Information Programs

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Stacy Robinson
Director of Development and Communications

JOb Openings

In addition to the work of our many dedicated volunteers, 2-1-1 Big Bend relies on the efforts of a number of full-time and part-time paid staff members.

There are no job openings at this time.

Employment application Download

Community Training &
Speakers Bureau

2-1-1 Big Bend has a Community Training and Speakers Bureau program available for organizations of all sizes that want to increase the professionalism and knowledge of their teams. Brief presentations on suicide prevention, agency services, or hotline volunteer opportunities are typically available at no charge. For more in-depth or custom trainings there is a nominal fee. (a fraction of the speaker fees charged by other regional or national presenters)

Want to learn more? Contact:

Paulina Lewis
Outreach and Education Coordinator
(850) 617-6303

Some of our standard training presentations include:

Crisis Intervention Presentations
Active Listening
Better Communication Skills
Conflict Resolution
Crisis Intervention Training
Developing a Crisis Hotline Program
How to Support One Another
Stress Management
Suicide Prevention
Teen Suicide Prevention (for teens or adults)

Health/Medical Presentations
AIDS in the Workplace
Assisted Suicide/Euthanasia
End of the AIDS Epidemic?
Health Fraud

Volunteer Issues Presentations
Developing a Volunteer Recruitment Plan
Evaluating Your Volunteer Program
Volunteer Opportunities with 2-1-1 Big Bend

Information & Referral Services Presentations
Developing an Information & Referral Program
Resources Available in the Big Bend Community
Skills Development for Information & Referral Staff
The Florida 2-1-1 Network
Using the AIRS/Info-line Taxonomy of Human Services

Happy Customers:
Alliance of Information and Referral Systems (AIRS)
Big Bend Directors of Volunteers Association
Children's Home Society
City of Tallahassee
Cobb Middle School
Domestic Violence Legal Hotline
First Presbyterian Church
Florida A & M University Counseling Department
Florida Alliance of I&R Services (FLAIRS)
Florida Bar Association
Florida Department of Elder Affairs
Florida Department of Labor and Employment Security, Division of Workers' Compensation
FDLE Training Center
Florida Division of Library and Information Services
Florida Natural Areas Inventory
Florida State University Credit Union
Florida State University, Department of Biological Science
Florida State University, Department of Religion
Florida State University, School of Social Work
Godby High School
Good Shepherd Catholic Church
International Association of Personnel in Employment Security
Leon County Sheriff's Office
Leon High School
Lincoln High School
Mothers Against Drunk Driving (MADD)
PACE Center for Girls
Refuge House
Rickards High School
SAIL High School
St. John's Episcopal Church
Students Against Destructive Decisions (SADD)
Southwestern State Hospital
Tallahassee Community College, EMT/Paramedic Program
Tallahassee Marine Institute
Tallahassee Police Department
Tallahassee Urban League
United States Navy
Volunteer Florida

Inclusion & exclusion
criteria policy

The purposes of the 2-1-1 Big Bend Community Resource Database is to catalog community services, maintain accurate community information, provide information to the public at large, and link people with needed services.

View document


The reports on this page are available in PDF format, which requires the free Adobe Acrobat Reader software.

View the FY 2016-17 Annual Report


2-1-1 Big Bend partners with the following organizations:


"I love 2-1- 1 Big Bend because a call to them helped me save a life - that of a friend who had been in a drug and alcohol-induced stupor for days and was dying. 2-1- 1 didn't just answer .... they stayed on the line with me until an ambulance and law enforcement officers arrived. I will be forever grateful!" -Bonnie

"I love 2-1- 1 Big Bend because they are an incredibly compassionate organization comprised of skilled, caring individuals who work tirelessly to ensure that anyone in need has access to what they need when they need it, 24/7. They save countless lives, provide hope and resources, and serve as a gateway for the many other wonderful community resources this big-hearted city has to offer." -Gabrielle

"I love 2-1- 1 because they care and are extremely organized." -Donna

"I love that they are always there with caring, compassionate individuals ready, willing and able to help...no matter the time of day or night." -Mary

"I love that 2-1- 1 was there to refer my young adults aging out of foster care to, so they could find needed community connections." -Tammy

"I love the great staff at 2-1- 1 Big Bend; they help their community and their colleagues in FL & elsewhere." -Libby

"I love that 2-1- 1 Big Bend provides one place for a comprehensive, free, searchable website for community resources, as well as a free mobile app." -Jim

"They've been serving our citizens for a long, long time - we can count on them to be there for us in our darkest hours (and in the times when we need good information). One of our city's true assets." -Paula