Our Vision & Mission

Vision:

"To serve as the preferred 24/7 gateway to community services and support with a commitment to excellence."

Mission:

"To provide assessment, emotional support, crisis assistance, education, training, and referrals with accurate, up-to-date resource information."

Core Values and Principles:
These are the core values and principles that guide 2-1-1 Big Bend in providing the highest quality of service.

• Resource information about community services is accurate and comprehensive
• Interactions with those we serve are confidential
• People may access our services anonymously
• Services are provided in a nonjudgmental, unbiased manner with respect to cultural differences
• Services are available and accessible to persons with sensory impairments or language barriers
• Services will respect and acquiesce to each person's right to self-determination
• Services will promote and facilitate each person's self-reliance
• Necessary assistance is provided in life-threatening or other crises
• Staff is well trained and competent to perform their duties based on nationally recognized professional standards
• Collaboration is essential within the context of our mission and is fundamental to achieving our goals in the community, state and nation